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This appliance is a A rated high efficiency combi boiler. This means it heats water when you draw a tap. It doesn't need a water storage tank or a cylinder because the boiler is connected directly to the water mains, heating water as its needed.

This boiler was first manufactured between 2004 and 2009 is not in production. Its was a Natural Gas and LPG, Condensing, Wall mounted with a Fan assisted Pre Mix burner.

The Heatline Solaris series is compatible with a broad range of third-party roomstats and clocks. For more information on roomstats you can contact an approved installer by clicking here.

Your boiler should be pressurised to between 1 to 1.5 bar. You can use the user manual for detailed instructions on how this is checked.

You can find help in topping up your pressure by clicking here. You can also find more information by downloading and checking the user manual below.

Your boiler should work reliably for a number of years if it is serviced annually, however occasionally  faults can occur. In a lot of cases faults can be temporary and if the boiler is reset it will start working again. For the Vizo you can reset it by rotating to the power dial to the 9pm position for 30 seconds and then returning it to its on position. We have created a special troubleshooting guide which you can access by clicking here which may help you resolve the issue. If you continue to experience problems please click here for contact information.

If you are a suitably qualified Gas Safe registered Engineer you can access our comprehensive technical help section by clicking here.